Staff Training 2018-04-16T15:07:29+00:00

Staff Training

Call us old-fashioned, but there is something to be said for formal dining etiquette. We cover all the bases to ensure our trainees are well equipped to face a formal dining environment – from customer service basics to banquet place settings and body language. Servers will learn to differentiate the approach to suit the respective style of each event, however the fine dining etiquette practices will be ingrained and form the standard when serving patrons.

Staff Training - Bartenders, Servers & Porters | Shake and Serve

BARTENDERS

Life behind the bar is not for everyone – it’s almost like life on stage: you got to read your audience. We teach the basic skills, the do’s and the dont’s, how to look the part and even tell a good joke. Like we said – it’s not for everyone.

Staff Training - Bartenders, Servers & Porters | Shake and Serve

SERVERS

We’ll have you spic and span and ready when the queen comes to visit: Knowing your starter fork from your dinner fork, serving from the left, hand placement when serving wine, never mind setting a table – know how to clear a table, know your menu, know your wines, know how to not drop a plate and when to laugh at a patron’s joke.

Staff Training - Bartenders, Servers & Porters | Shake and Serve

PORTERS

It’s no secret – if your house isn’t in order, the screws start to come loose. Porters are trained to keep your back of house in order so the servers can focus on running a smooth service.

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